Smart Hacks for G Suite Troubleshooting
In regards to using G Suite, Users sometimes come across problems that they are not familiar with. In that case, Users are recommended to first make use of the aforesaid Troubleshoots and contact the G Suite Administrator.
Sometimes during heavy usage or disturbance in the internet connection, G Suite services don't work as expected. For example, Suppose you attempted to rename a Google Sheet in your G Suite, but you could not.
The following six steps can assist you to identify the character of the matter once you encounter a problem connecting to a G Suite app in your browser.
1. Check the G Suite Status Dashboard:
The G Suite Status Dashboard should be the primary place you check once you encounter any difficulties accessing Google services. Open a new tab in your browser and go to https://google.com/appsstatus. Currently, the system shows the reported status for 26 different G Suite services, including Gmail, Google Drive, Google Docs, Sheets, Slides, etc.
An orange or red circle during a row next to an app indicates either a service disruption (orange) or an outage (red). Select the circle and the system will display status messages about the outage, which incorporates the time and a quick description of every issue (Figure A).
Figure A:
2. Check Twitter:
Users often tweet about problems before the G Suite Status Dashboard formally indicates a problem. On twitter, many solutions are already given. Follow these links to look at Twitter for Gmail, Google Drive, or Google Docs, respectively.
On rare occasions when issues occur, the @gsuite account often updates to point to the service status (Figure B).
Figure B:
3. Try a different network and/or device:
If neither the G Suite Status Dashboard nor a Twitter search indicates a problem, there is the possibility of a problem with your network or device. Switch to a special network (e.g., close up Wi-Fi and access a cellular network on your phone) or check access to the service from another device (e.g., check to see if your colleagues are experiencing an identical problem from their device).
4. Review G Suite Known Issues:
On the G Suite Known Issues page, Google lists problems that G Suite Users may encounter, but aren't necessarily associated with service disruptions. For example, there's a problem for Hangouts Meet listed as "People can't hear an attendee who is employing a macOS computer" alongside troubleshooting steps (Figure C).
Figure C:
5. Ask a G Suite admin:
Generally, G Suite administrators get email notifications of incongruous services. So if the above methods don't work, you have to contact your G Suite administrator to find out if they have been alerted in this regard.
Moreover, G Suite administrators have access to G Suite Apps Monthly Uptime reports in the Admin Console. Reports show uptime information for many G Suite services. However, the info for these reports is nowhere on the brink of real-time: As lately in January 2020, the foremost recent data displayed is for September 2019 (Figure D). This data provides general guidance on the historical reliability of various apps.
Figure D:
6. Review restricted access:
In some countries, access to Google services could also be limited. For example, Google notes that people in "Crimea, Cuba, Iran, North Korea, Sudan, and Syria" might not be able to access Google services for business or education use.
